Cash tips can be handed directly to your stylist or you may leave it in envelope provided by the front desk. Venmo and Zelle QR codes for your stylists will also be able for you at the front desk with instructions if needed.

All of our appointments start with a consultation but if it's your first time with the stylist, if you are looking to make a dramatic change, if you have box dye on your head, and any extension appointments we recommend making a consultation appointment.

This complimentary appointment is the perfect opportunity to discuss your hair history and the best approach to achieve your dream hair. It ensures that you have a clear understanding of what is possible to achieve, that your service appointment is booked correctly, and that an accurate price quote is provided.

For haircut appointments, we suggest coming back every 6 to 8 weeks. For color touch-ups, we suggest 4 to 6 weeks. For highlights, we suggest 6 to 8 weeks. For balayage, we suggest 8 to 10 weeks. For keratin treatments we suggest 3 to 4 months.

The best way to know when you should book your next follow-up appointment is to ask your stylist at the end of your appointment. They will provide more detail tailored to your specific hair needs, goals, and maintenance. No one knows their schedule better than the stylists themselves. Ask them to book your next appointment while you're in their chair!

While we do suggest making an appointment for guaranteed service, we do also take walk-ins.

We do NOT charge your credit card at the time of online booking. The credit card is to reserve the time and stylist. The credit card is subject to the Cancellation Policy terms.

Grey & Sage Salon requires an appointment to be moved or cancelled 24 hours before the start of the scheduled appointment time. If an appointment is cancelled or moved within 24 hours of the scheduled appointment time, there will incur a cancellation fee of half your scheduled services to be charged to the card on file.

Services received at Grey & Sage Salon are non-refundable. Clients have up to 7 Days to address any concerns. The salon will do everything, within reason, to resolve any issues to the best of our professional knowledge while ensuring the integrity of the client's hair.

Retail items purchased at Grey & Sage Salon are non-refundable. Clients may only exchange a product up to 10 days after the purchase date. Hot tools may not be returned or exchanged.