THE REALITY CHECK: WE’RE NOT BIG FANS OF RULES EITHER.
But here’s the thing—doing hair isn’t just our passion, it’s our livelihood. When an appointment goes unfilled, our stylists lose out on income. Our policies are in place to protect our team, support a sustainable salon environment, and ensure we continue to have a talented, dedicated staff that feels valued and respected.
We truly appreciate your understanding and kindly ask that you review our policies before booking. This helps us stay transparent and avoids any unexpected fees due to late cancellations or no-shows.
With love,
The Grey & Sage Salon Team
CANCELLATIONS & NO-SHOWS
Life happens, we get it! But to keep things running smoothly, we kindly ask for at least 24 hours’ notice if you need to cancel or reschedule. This gives your stylist enough time to offer the appointment to another guest.
If a cancellation happens within the 24 hour window, the following fees apply:
🔹 24 hours or less– 50% charge of scheduled services
🔹 No-show – 50% charge of scheduled services
RUNNING LATE?
We totally understand that sometimes things don’t go as planned! Please arrive on time to ensure the best experience possible. If you’re running behind, give us a quick call—we’ll do our best to accommodate you.
⏳ More than 15 minutes late?
We may need to adjust your service to fit the remaining time, but you’ll still be charged for the original appointment.
If adjusting isn’t possible while keeping your hair goals in mind, we may need to reschedule, and a no show charge will apply.
If we proceed with your appointment but run over the scheduled time, a late fee may be added.
DEPOSITS
All deposits and gift certificates are non-refundable—this includes deposits for new clients, extensions, and special occasion hair services. Deposits are applied to their intended service and may be forfeited if a cancellation or rescheduling occurs.
Thank you for your understanding and for respecting our team’s time—we can’t wait to see you in our chairs! 💕
XO, The Grey & Sage Salon Team
